Cookie Policy

Helping Hand Technology Services Ltd Website: www.helpinghandtech.co.uk Last updated: 16 October 2026

1. Introduction

This Cookie Policy explains how Helping Hand Technology Services Ltd uses cookies and similar technologies on www.helpinghandtech.co.uk.

It explains what cookies are, the types of cookies we may use, why we use them, and how you can manage your choices.

This policy should be read together with our Privacy Policy, which explains how we process personal data.

2. What are cookies?

Cookies are small text files placed on your device when you visit a website. They allow the website to recognise your device and remember certain information about your visit.

Cookies may help a website to:

• Operate securely and correctly;
• Remember your preferences;
• Understand how visitors use the website; and
• Improve website content, performance and functionality.

Cookies may be “session cookies”, which are deleted when you close your browser, or “persistent cookies”, which remain on your device for a defined period or until you delete them.

Cookies are not the only technology covered by this policy. Similar technologies, such as tracking pixels, tags, scripts and local storage, may also be subject to the same legal requirements.

3. Consent

Under the Privacy and Electronic Communications Regulations 2003, as amended (“PECR”), we may use strictly necessary cookies without your consent where they are essential to provide a service you have requested or to enable the website to operate.

We will obtain your consent before placing or accessing any other cookies or similar technologies (for example analytics and performance cookies), unless a specific legal exception applies.

When you first visit our website, a cookie banner or consent management tool will provide information about the categories of cookies we use and allow you to:

• Accept all cookies;
• Reject non-essential cookies; or
• Manage your preferences by cookie category.

Non-essential cookies will not be placed on your device before you provide consent.

You can withdraw or change your consent at any time through the cookie settings tool available on our website. Withdrawal of consent will not affect the lawfulness of processing carried out before consent was withdrawn.

4. Types of cookies we may use

The technologies used on our website are listed below. We will update this policy if the services or storage used by the website change.

4.1 Strictly necessary cookies

Consent required: No, where the cookies are strictly necessary.

These cookies are essential for the website to function and are exempt from consent under PECR where they are strictly necessary to provide a service you have requested or to enable the website to operate. They cannot ordinarily be disabled through our cookie management tool. They may be used for purposes such as:

• Website security;
• Session management;
• Load balancing;
• Fraud prevention;
• Remembering cookie consent choices;
• Enabling forms, navigation or other core website functions; and
• Maintaining the technical operation of the website.

Although consent is not required for strictly necessary cookies, we will provide clear information about their use.

4.2 Analytics and performance cookies

Consent required: Yes.

Analytics and performance cookies help us understand how visitors use our website. They may collect information such as:

• The pages visited;
• The time spent on a page;
• The route taken through the website;
• The source from which a visitor reached the website;
• General device and browser information; and
• Errors or performance issues affecting the website.

Vercel Web Analytics is installed on the website and is consent-gated. It is cookieless: it does not set or read cookies and does not store personal identifiers. Visitors are distinguished using a privacy-preserving hash derived from the request, which resets daily. Because it sets no cookies, no cookie table entry is listed for it.

These cookies are only set after you accept analytics consent. The cookie name containing <container-id> is generated by Google Analytics for the configured measurement stream.

PostHog is not currently enabled. It is present in the website code but does not load because the required configuration is not in place, so it sets no cookies and collects no data today. If it is enabled in future, it would set a first-party cookie named ph_posthog with a default duration of 365 days, together with an opt-out cookie prefixed ph_opt_in_out, and this Policy will be updated before that happens.

Google Analytics 4 (GA4) is used on this website. The Google tag for measurement ID G-45W2FPPS73 is consent-gated: it is loaded only after you accept analytics cookies through our consent banner or cookie settings. It is not loaded when you reject analytics or before you make a choice. We do not use Google Tag Manager.

After analytics consent, GA4 may set first-party analytics cookies, including _ga and _ga_<container-id>, to distinguish visitors and maintain session information. These cookies may remain for up to 2 years, subject to the relevant browser and Google Analytics settings. They are not set before analytics consent. If you withdraw consent, the tag is disabled and analytics storage is denied for subsequent activity.

Vercel Web Analytics remains cookieless. PostHog remains disabled and does not load, set cookies or collect data.

5. Cookie duration

Cookies may be:

• Session cookies: These expire when you close your browser; or
• Persistent cookies: These remain on your device for a specified period or until you delete them.

The consent choice remains in first-party browser local storage until you change or delete it. Provider-controlled analytics storage, if created after consent, is subject to the provider’s own retention information.

6. How to manage cookies

You can manage cookies in the following ways.

6.1 Through our cookie settings

The cookie settings tool on our website allows you to:

• Accept all cookies;
• Reject non-essential cookies;
• Manage your preferences by cookie category;
• Withdraw or change your consent at any time; and
• Review your current cookie preferences.

You can manage or withdraw consent at any time using our cookie settings tool at https://www.helpinghandtech.co.uk/cookie-settings, which provides an analytics toggle and a strictly necessary toggle (essential cookies are always on and cannot be switched off).

6.2 Through your browser

You can also control or delete cookies through your browser settings. Information is available from the relevant browser provider:

• Google Chrome cookie settings
• Mozilla Firefox cookie settings
• Apple Safari cookie settings
• Microsoft Edge cookie settings

If you block or delete cookies, some parts of the website may not function correctly or certain preferences may not be retained.

7. Third-party cookies and services

Some cookies or similar technologies may be placed by third parties whose services appear on or support our website. These may include:

• Website hosting or security providers;
• Embedded video, map or other content providers; and
• Consent management providers.

Third parties may process information collected through their cookies in accordance with their own privacy and cookie policies. Where required by law, we will seek your consent before allowing third-party cookies or similar technologies to operate.

The third-party services currently used on the website include:

We are not responsible for the content or privacy practices of third-party websites. You should review the relevant third party’s policies before using those services.

8. Personal data and cookies

Some cookie identifiers and information collected through cookies may constitute personal data, depending on the circumstances.

Where personal data is processed, we will comply with applicable data protection law, including:

• The UK General Data Protection Regulation;
• The Data Protection Act 2018; and
• PECR.

Where you submit an enquiry through our website contact form, we will use the details you provide to respond to your enquiry and handle your information in accordance with our Privacy Policy. A privacy notice is provided at the point your details are collected.

Our Privacy Policy explains how we process personal data, the purposes for which we use it, the lawful bases relied upon, data retention and your data protection rights.

9. International transfers

Some third-party providers may process information outside the United Kingdom. Where this occurs, we will take appropriate steps to ensure that any transfer of personal data is carried out in accordance with applicable UK data protection law.

Details of relevant international transfers and safeguards should be set out in our Privacy Policy and, where appropriate, in the relevant third-party provider’s privacy policy.

10. Changes to this Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in:

• The cookies and similar technologies used on our website;
• Our services or website functionality;
• Applicable law or regulatory guidance; or
• Our privacy and consent practices.

The updated version will be published on this page with a revised “Last updated” date. Where appropriate, we may also ask you to renew or update your cookie preferences.

11. Contact us

If you have questions about this Cookie Policy or our use of cookies, please contact us:

Helping Hand Technology Services Ltd Trading/postal address: The Watts Building 24 Lever Street Manchester M1 1DZ United Kingdom

Email: hello@helpinghandtech.co.uk Website: www.helpinghandtech.co.uk

Helping Hand Technology Services Ltd is registered in England and Wales under company number 13367411.

COMPANIES ACT DISCLOSURE

Helping Hand Technology Services Ltd is a company registered in England and Wales, registered number 13367411. Registered office: Halifax House, 93–101 Bridge Street, Manchester M3 2GX. Trading address: The Watts Building, 24 Lever Street, Manchester M1 1DZ.