Privacy Policy

Helping Hand Technology Services Ltd Website: www.helpinghandtech.co.uk Last updated: 12 October 2026

1. Who we are

Helping Hand Technology Services Ltd (“Helping Hand”, “we”, “us” or “our”) is the controller responsible for your personal data.

Our details are:

Helping Hand Technology Services Ltd
Trading address / contact address for privacy enquiries:
The Watts Building
24 Lever Street
Manchester
M1 1DZ
United Kingdom

Registered in England and Wales, company number 13367411.

If you have any questions about this Privacy Policy or how we use personal data, please contact us at:

Email: hello@helpinghandtech.co.uk

This is the contact address for all privacy and legal enquiries, including data protection requests. Please do not send privacy or legal correspondence to our technical support address.

2. About this Privacy Policy

This Privacy Policy explains how we collect, use, store and protect personal data when you:

• Visit or use our website;
• Contact us;
• Request information, a quotation or our services;
• Enter into or discuss a contract with us;
• Receive services from us;
• Communicate with us by email, telephone or in person; or
• Interact with us in any other business capacity.

We process personal data in accordance with the UK General Data Protection Regulation (“UK GDPR”), the Data Protection Act 2018 and other applicable data protection and electronic marketing laws.

3. Personal data we collect

Depending on how you interact with us, we may collect the following categories of personal data:

• Name;
• Company or organisation name;
• Job title or role;
• Email address;
• Telephone number;
• Postal or business address;
• Details contained in enquiries, messages, contact forms, quotations, proposals and contracts;
• Information about the services you request or receive;
• Payment, billing and account information;
• Communications and correspondence with us;
• Information required to provide technical or support services;
• Information relating to your preferences and marketing choices; and
• Information you voluntarily provide to us.

When you use our website, we may also collect technical information, such as:

• Internet Protocol (“IP”) address;
• Browser type and version;
• Device type and operating system;
• Time zone and general location information;
• Website usage information;
• Referral information; and
• Other diagnostic or analytical information.

Our use of cookies and similar technologies is explained in our Cookie Policy.

We do not generally seek to collect special category data or criminal offence data through our website. Please do not provide this type of information unless it is necessary and we have asked you to do so.

4. How we collect personal data

We may collect personal data:

• Directly from you through website forms;
• When you email, telephone or write to us;
• When you request a quotation or information;
• When you enter into discussions or a contract with us;
• When you use our services or contact our support team;
• During meetings, demonstrations or other business communications;
• From publicly available sources, such as business websites and directories;
• Through referrals from customers, suppliers or business contacts;
• From professional networking platforms;
• From service providers supporting our business; and
• From other third parties where they are legally entitled to provide it to us.

Where we receive personal data from a third party, we will provide the relevant privacy information within the period required by applicable data protection law, unless an exception applies.

5. How we use personal data

We may use personal data for the following purposes:

Providing services and managing contracts

We may process personal data to:

• Respond to enquiries and requests;
• Prepare quotations, proposals and statements of work;
• Negotiate, enter into and perform contracts;
• Deliver, administer and support our services (including internet connectivity services such as business broadband, leased lines and dedicated internet access);
• Manage customer and supplier relationships;
• Process payments and invoices;
• Provide technical support;
• Communicate about service delivery, changes or incidents; and
• Manage renewals, cancellations and account administration.

The relevant lawful basis is generally that processing is necessary to take steps at your request before entering into a contract, or to perform a contract with you.

Business administration and legitimate interests

We may process personal data where this is necessary for our legitimate interests, including to:

• Respond to general business enquiries;
• Manage and improve our services and operations;
• Develop and maintain business relationships;
• Conduct business development;
• Maintain records and manage our accounts;
• Protect our systems, networks and information;
• Detect, investigate and prevent fraud, misuse and security incidents;
• Ensure the security and functionality of our website;
• Exercise or defend legal rights; and
• Manage a potential or actual sale, restructuring or transfer of our business.

Where we rely on legitimate interests, we consider the effect of the processing on your interests and rights and will not use this basis where those interests are overridden by your rights.

Legal and regulatory obligations

We may process personal data where necessary to:

• Comply with tax, accounting and financial record-keeping obligations;
• Comply with legal or regulatory requirements;
• Respond to lawful requests from public authorities;
• Prevent and detect fraud, crime or other unlawful activity; and
• Establish, exercise or defend legal claims.

Consent

We may rely on your consent where required by law, including for:

• Certain forms of direct marketing;
• Certain non-essential cookies and similar technologies; and
• Other specific processing activities where consent is requested.

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

6. Marketing communications

We may contact you about our services, technology solutions, events, updates and other business-related information.

We may use email or telephone for marketing where permitted by applicable law. We will comply with the Privacy and Electronic Communications Regulations (“PECR”) and applicable data protection law.

Where consent is required, we will ask for a clear opt-in before sending electronic marketing. Where permitted by law, we may contact existing business customers about similar services, subject to providing a straightforward opportunity to opt out.

You can stop receiving marketing communications at any time by:

• Using the unsubscribe link in a marketing email;
• Replying to the communication with an opt-out request; or
• Contacting us at hello@helpinghandtech.co.uk.

We will continue to send non-marketing communications where necessary, such as messages about an existing contract, service, account, security issue or legal obligation.

7. Cookies and similar technologies

Our website may use cookies and similar technologies to:

• Make the website function properly;
• Remember preferences;
• Understand how visitors use the website;
• Improve website performance; and
• Support analytics or other website functionality.

Where required by law, we will ask for your consent before using non-essential cookies or similar technologies.

Further information about the cookies we use, their purposes and how you can manage your preferences is available in our Cookie Policy.

8. Who we share personal data with

We do not sell personal data.

We may share personal data with trusted third parties where necessary for the purposes described in this Privacy Policy, including:

• IT, software, hosting and cloud service providers;
• Website, analytics and communications providers;
• Payment, accounting and financial service providers;
• Professional advisers, including lawyers, accountants and insurers;
• Telecommunications and technology service providers (including carriers, network operators, and suppliers and subcontractors involved in providing internet connectivity services such as business broadband, leased lines and dedicated internet access);
• Contractors, consultants and subcontractors supporting service delivery;
• Debt recovery and fraud prevention providers;
• Regulators, public authorities, courts and law enforcement bodies where legally required or permitted; and
• A purchaser, investor or professional adviser in connection with a proposed or actual merger, sale, restructuring or transfer of all or part of our business.

Payment processing (Stripe and GoCardless)

To process payments we use Stripe (for credit and debit card payments) and GoCardless (for Direct Debit / instant bank payments). These providers receive the personal and payment data needed to process the transaction, including name, contact details, payment amount, and card or bank account details (as applicable).

Stripe and GoCardless act as independent data controllers or processors in line with their own privacy policies and their use of the data is governed by their terms.

We do not store full card numbers or bank account details on our own systems.

Where a third party processes personal data on our behalf, we will require appropriate contractual protections, including a data processing agreement where required by UK GDPR.

We may also disclose personal data where necessary to protect our rights, property, safety, customers or others, or to comply with a legal obligation.

9. International transfers

We generally seek to keep personal data within the United Kingdom or the European Economic Area.

Where personal data is transferred outside the UK or the EEA, we will ensure that an appropriate lawful transfer mechanism and suitable safeguards are in place. These may include:

• A UK adequacy regulation or applicable adequacy decision;
• The UK International Data Transfer Agreement;
• The UK Addendum to the European Commission Standard Contractual Clauses;
• Standard Contractual Clauses; or
• Another lawful safeguard recognised under applicable data protection law.

You may contact us using the details in section 1 if you would like further information about relevant transfer safeguards.

10. How long we keep personal data

We keep personal data only for as long as reasonably necessary for the purposes for which it was collected, including to satisfy legal, accounting, tax, reporting and insurance requirements.

Indicative retention periods include:

• General enquiries: normally approximately 24 months after the last meaningful contact, unless a longer period is justified;
• Quotes and proposals: normally for the duration of the sales process and, where relevant, for a reasonable period afterwards;
• Contracts and service records: generally for the contract period and approximately six years after termination or completion, where necessary for legal, tax, accounting or limitation purposes;
• Invoices and financial records: for the period required by applicable tax and accounting rules. Payment records (including card and bank transaction records) are retained for as long as required for accounting and tax purposes (generally 6 years after the relevant transaction);
• Marketing information: until you opt out, withdraw consent or the information is no longer reasonably relevant;
• Support and technical records: for as long as reasonably necessary to provide services, investigate issues, manage risks and establish or defend legal claims; and
• Website and technical information: in accordance with our cookie settings, analytics arrangements and applicable legal requirements.

Retention periods may vary depending on the nature of the information, the purpose for which it is used and whether we need to retain it to establish, exercise or defend legal claims.

When personal data is no longer required, we will securely delete, anonymise or otherwise dispose of it.

Where customers pay by Direct Debit, the Direct Debit Guarantee applies and a copy is available on our website.

11. Security

We use appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.

These measures may include:

• Access controls and user permissions;
• Encryption where appropriate;
• Secure hosting and system configuration;
• Password and authentication controls;
• Network and endpoint security;
• Backups and recovery arrangements;
• Staff awareness and training;
• Supplier due diligence;
• Monitoring and incident management; and
• Secure disposal of information.

No method of transmission or storage is completely secure. Although we take reasonable steps to protect personal data, we cannot guarantee absolute security.

If you believe that your personal data has been misused or accessed without authorisation, please contact us promptly at hello@helpinghandtech.co.uk.

12. Your rights

Subject to applicable legal conditions and exemptions, you may have the following rights in relation to your personal data:

• Right to be informed: to receive clear information about how we use your personal data;
• Right of access: to request a copy of the personal data we hold about you;
• Right to rectification: to ask us to correct inaccurate or incomplete personal data;
• Right to erasure: to ask us to delete personal data in certain circumstances;
• Right to restriction: to ask us to restrict processing in certain circumstances;
• Right to data portability: to receive certain personal data in a structured, commonly used and machine-readable format, or ask us to transmit it to another controller where technically feasible;
• Right to object: to object to processing based on legitimate interests, including direct marketing;
• Right to withdraw consent: to withdraw consent where we rely on consent as our lawful basis; and
• Rights relating to automated decision-making and profiling: to request information and safeguards where decisions are made solely by automated means and produce legal or similarly significant effects.

We do not currently use personal data to make decisions solely by automated means that produce legal or similarly significant effects.

These rights are not absolute and may not apply in every situation. For example, we may need to retain certain information to comply with legal obligations or establish, exercise or defend legal claims.

13. How to exercise your rights

To exercise any of your rights, contact us at:

Email: hello@helpinghandtech.co.uk

Please provide enough information to identify you and explain the nature of your request. We may need to request reasonable information to verify your identity before responding.

We generally do not charge a fee for exercising your rights. However, where permitted by law, we may charge a reasonable fee or refuse to act on a request that is manifestly unfounded or excessive.

We will normally respond without undue delay and within one calendar month of receiving your request and any information reasonably required to verify your identity. Where a request is complex or we receive multiple requests, the response period may be extended where permitted by law. We will tell you if an extension is needed and explain why.

14. Children

Our website and services are intended for businesses and adults and are not directed at children under the age of 13.

We do not knowingly collect personal data from children under 13. If you believe that a child has provided personal data to us, please contact us so that we can investigate and, where appropriate, delete it.

15. Third-party websites

Our website may contain links to third-party websites, services or platforms. Those websites operate independently from us and have their own privacy policies and terms.

We are not responsible for the privacy practices, security or content of third-party websites. We recommend that you read the privacy policy of any third-party website you visit.

16. Complaints

If you have concerns about how we use your personal data, please contact us first at:

Email: hello@helpinghandtech.co.uk

We will investigate your concern and try to resolve it.

You also have the right to complain to the UK supervisory authority for data protection:

Information Commissioner’s Office Website: www.ico.org.uk Telephone: 0303 123 1113 Postal address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

The ICO’s website contains further information about making a complaint.

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal obligations or data processing practices.

When we make changes, we will publish the updated version on our website and revise the “Last updated” date at the top of this Privacy Policy.

Where required by law, we will notify you of material changes or provide additional privacy information before the changes take effect.

COMPANIES ACT DISCLOSURE

Helping Hand Technology Services Ltd is a company registered in England and Wales, registered number 13367411. Registered office: Halifax House, 93–101 Bridge Street, Manchester M3 2GX. Trading address: The Watts Building, 24 Lever Street, Manchester M1 1DZ.